Terms of Service

Last Updated: August 20, 2026

1. Acceptance of Terms

By downloading or using Recovo ("Recovo," "the App," "we," "us"), or by using our website at recovoapp.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the App or the website.

2. Eligibility

You must be at least 18 years old to use this App. By using the App, you represent and warrant that you are 18 or older.

3. Description of Service

Recovo is a gambling recovery support app that provides streak tracking, journaling, website blocking tools, and an accountability partner feature. The App is intended as a personal support tool only and is not a substitute for professional medical, psychological, or addiction treatment.

๐Ÿ”’ Lockdown Mode: Blocking sessions you activate cannot be disabled before they end โ€” not even by you โ€” unless a confirmed accountability partner unlocks the session early on your behalf. This is by design: it is what makes the App an effective commitment device. You will be shown this disclosure before starting a blocking session. Recovo is not responsible for your inability to access blocked apps or websites during an active blocking session, including in an emergency; if you need guaranteed access to blocked content, do not activate a blocking session, or ensure a trusted accountability partner is configured in advance.

4. Subscription & Billing

Recovo Pro is an auto-renewable subscription that unlocks all features of the App.

Available Plans

Current pricing for each plan is displayed in the App before purchase. Prices may vary by region and are confirmed at checkout.

Billing & Auto-Renewal

Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Your account will be charged for renewal within 24 hours prior to the end of the current period.

Free Trials

If a free trial is offered, any unused portion of a free trial period will be forfeited when you purchase a subscription.

How to Cancel

You can manage and cancel your subscription at any time through your iPhone Settings:

  1. Open Settings on your iPhone
  2. Tap your Apple ID (your name at the top)
  3. Tap Subscriptions
  4. Select Recovo and tap Cancel Subscription

Cancellation takes effect at the end of the current billing period. You will retain access to Recovo Pro until then.

Refunds

All purchases are handled by Apple. Refund requests must be submitted to Apple directly at reportaproblem.apple.com.

5. SMS Messaging Terms

๐Ÿ“ฑ SMS Program Disclosure

Program Name

Recovo โ€” Accountability Partner SMS

Program Description

When you add an accountability partner in the App, an SMS message is sent to the phone number you provide on your partner's behalf. This message contains a private unlock code and a request for your partner to confirm their role by replying YES. No further messages are sent until your partner confirms.

If you end a blocking session early, an additional SMS notification may be sent to your partner to inform them so they can offer support.

Message Flow / Opt-In Process

  1. The app user verbally obtains consent from their accountability partner.
  2. The app user enters the partner's phone number in the Setup Accountability Partner screen.
  3. The app displays a consent disclosure above the "Send Code to Partner" button: "By tapping Send Code to Partner you confirm that your partner has consented to receive SMS messages from Recovo on their behalf. Message frequency varies โ€” up to 2 messages per blocking session. Msg & Data rates may apply. They can reply STOP to unsubscribe or HELP for help."
  4. The app user taps the button to send the invite.
  5. The partner receives an SMS with a unique code and must reply YES to confirm participation. No further messages are sent unless the partner confirms.
  6. All subsequent messages include opt-out (STOP) and help (HELP) instructions.

Message Frequency

Message frequency varies. Your accountability partner will receive no more than 2 messages per blocking session โ€” one invite code and one optional unlock notification. No messages are sent until the partner confirms by replying YES.

Messaging Costs

Msg & Data rates may apply. Message and data rates are determined by your accountability partner's mobile carrier and plan.

Opt-Out Instructions

Your accountability partner can reply STOP at any time to opt out of receiving future SMS messages from Recovo. After opting out, they will receive a one-time confirmation message and no further messages will be sent to that number.

Help

Your accountability partner can reply HELP for assistance, or contact us directly at [email protected].

Supported Carriers

Recovo's SMS program is supported by major US carriers including AT&T, Verizon, T-Mobile, and Sprint. Carrier support may vary.

Your Responsibility as the App User

By entering your accountability partner's phone number and tapping "Send Code to Partner," you confirm that:

Recovo SMS Program: SMS messages are sent only to your designated accountability partner. Your partner must reply YES to confirm participation before any further messages are sent. Message frequency varies โ€” up to 2 messages per blocking session. Msg & Data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. View our Privacy Policy and Terms of Service at recovoapp.com.

6. User Responsibilities

You agree to:

7. Medical Disclaimer

โš ๏ธ Recovo is not a medical device, mental health service, or addiction treatment program. The App is a self-help tool designed to support your recovery goals. Always seek professional help from a licensed therapist, counselor, or medical provider for addiction treatment.

If you are in crisis, call the National Problem Gambling Helpline at 1-800-GAMBLER (1-800-426-2537) or call 988 for the Suicide & Crisis Lifeline.

8. Data & Privacy

Your use of the App is also governed by our Privacy Policy. Your notification preferences, your blocking settings, and your accountability partner's name and phone number are stored on your device. Your journal entries, relapse history, resisted-urge log, and profile — streak start date, commitment period, best streak, the first name you entered, your goals, and the daily amount you told us you were spending — are stored on your device and synced to Supabase so they survive a reinstall or a change of device. Account credentials are stored securely via Supabase. Your accountability partner's phone number and the name you entered for them are transmitted to our backend server solely to send the SMS message, and are deleted automatically within 7 days.

9. Communications From Us

We send the account emails you ask for, such as address confirmation and password resets. Separately, if your paid subscription ends, we email the address on your account up to three times over the following two weeks to let you know your data is still saved. Every one of those emails carries an unsubscribe link, and using it stops them permanently — including after any future subscription of yours ends. We do not sell or share your email address, and we send you no other marketing.

10. Intellectual Property

All content, design, and code within the App is owned by Recovo. You may not copy, reproduce, or distribute any part of the App without permission.

11. Blocking Is Not Guaranteed

Website and app blocking is built on Apple's Screen Time and Family Controls system. That system is provided by Apple, not by us, and we do not control it. Blocking can fail, lapse, or be worked around — by an iOS update, by a device restore or reset, by a browser or app that is not in our block list, by another device you own, or by deliberate circumvention.

Do not treat Recovo as your only safeguard against gambling. Use it alongside professional support, self-exclusion schemes, and financial controls such as bank gambling blocks. In using the App you accept the risk that a blocking session does less than you expected it to.

12. No Guarantee of Results

Recovery outcomes depend on you and on circumstances outside our control. We make no promise that using Recovo will reduce or stop your gambling, prevent a relapse, or produce any particular result. Nothing in the App, on our website, or in our marketing is a promise of a specific outcome.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the App is provided "as is" and "as available", without warranty of any kind, express or implied. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, Recovo and its operator will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or gambling losses of any kind, arising out of or relating to your use of or inability to use the App. This includes, without limitation, any failure of a blocking session to block, any inability to access apps or websites during an active Lockdown mode session, any failure or delay of an SMS or push notification to or from your accountability partner, and any relapse.

Our total liability for all claims relating to the App will not exceed the greater of the amount you paid us in the twelve months before the claim arose, or twenty-five US dollars. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Recovo and its operator from any claim, demand, loss, or expense, including reasonable legal fees, arising from your misuse of the App, your breach of these Terms, or your entry of another person's phone number without the consent these Terms require you to obtain.

16. Termination

You may stop using the App at any time, and you can delete your account and its data from Settings → Delete Account. We may suspend or end your access if you breach these Terms, misuse the accountability partner feature, or use the App in a way that harms another person or exposes us to legal risk. The sections that by their nature should outlast the agreement — Intellectual Property, Disclaimer of Warranties, Limitation of Liability, and Indemnification — survive termination.

17. Apple's Standard License Agreement

Your licence to use the App is granted under Apple's Standard End User License Agreement, which you can read at apple.com/legal/internet-services/itunes/dev/stdeula. These Terms are additional to that agreement and govern the service we provide. Where the two conflict on the subject of the App licence itself, Apple's agreement controls. Apple is not responsible for the App or its content, and has no obligation to provide support for it.

18. Severability & Entire Agreement

If any part of these Terms is held unenforceable, that part is limited or removed to the minimum extent necessary and the rest stays in force. These Terms, together with our Privacy Policy, are the entire agreement between you and us about the App, and replace any earlier understanding. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Subject to the arbitration agreement below, you and we agree to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.

Talk to us first. Before starting an arbitration or a lawsuit, send a written description of the dispute and the resolution you want to [email protected]. We will do the same for any claim we have against you. If it is not resolved within 60 days, either of us may proceed.

Binding arbitration. Except as set out below, any dispute arising out of or relating to these Terms or the App will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will be seated in Mecklenburg County, North Carolina, but you may choose to have your case heard by telephone, by video, or on written submissions instead of in person. The arbitrator's award may be entered as a judgment in any court with jurisdiction.

Small claims and injunctions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction to stop misuse of intellectual property. Neither of those is a waiver of this section.

No class actions. Claims must be brought individually. You and we each waive any right to bring or take part in a class, collective, consolidated, or representative action, and the arbitrator may not preside over one. If this paragraph is found unenforceable as to a particular claim, only that claim is severed from arbitration and heard in the courts named above; the rest of this section still applies to every other claim.

Your right to opt out. You can reject this arbitration agreement by emailing [email protected] from your account address with the words "arbitration opt-out" within 30 days of first accepting these Terms. Opting out changes nothing else in these Terms, and we will not close your account or withdraw any feature because you did.

If you live outside the United States. Nothing in this section removes the mandatory consumer protections of the country you live in, including any right to bring proceedings in your local courts under your local law. Where those protections conflict with this section, they prevail.

Disputes with Apple. This section covers disputes between you and us. Your relationship with Apple is governed by Apple's own terms.

20. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be reflected in the "Last Updated" date. Continued use of the App after changes constitutes acceptance of the new terms.

21. Contact

Questions about these Terms? Contact us at [email protected]