Support

If you are in crisis right now

Recovo is a support tool, not a substitute for professional treatment. If gambling has put you or someone else at risk, please reach out to people who can help immediately.

• 1-800-522-4700: the National Problem Gambling Helpline, free and confidential, 24/7
• Text HOME to 741741: the Crisis Text Line, free and 24/7, if you would rather write than talk
• 988: the Suicide & Crisis Lifeline, if you are having thoughts of harming yourself
• 1-800-662-HELP: SAMHSA, for free and confidential treatment referrals
• 911: if you or someone else is in immediate danger

These are also one tap from the Recovo home screen, under Feeling an urge.

Common questions

Blocking isn't working

Recovo blocks through Apple's Screen Time system. Two things have to be true for it to work:

1. Screen Time permission was granted when you first set up blocking. Check Settings → Screen Time on your iPhone and confirm it is turned on.
2. A block session is currently running. Open Recovo and look for Blocking Active at the top of the blocking screen.

The preloaded site list covers Safari only. Other browsers need a running block with the sites chosen in Screen Time. If a gambling site still loads, send us the exact address. We add new sites in every release, and reporting one is the fastest way to get it covered.

A gambling site or app isn't on the block list

Open Settings → Add a Website to Our Block List in the app and submit it. A person reviews every submission. Because the block rules are compiled into the app itself, a newly added site ships in an upcoming update rather than appearing immediately.

I need to unlock early and my partner isn't responding

Your accountability partner holds the unlock code, and by design you never see it. If they are unreachable, the block ends on its own when the timer runs out. We cannot issue unlock codes. Being unable to talk us into it is the point of the feature.

Lockdown Mode has no unlock path at all, for anyone, until the timer ends.

My partner never got the text

Check the number for a missing or doubled country code, then resend. Your partner has to reply YES before Recovo can send them anything else. That is a carrier requirement, not our choice. If they replied STOP at any point, their carrier blocks further messages from us and we cannot re-enable it from our side.

Managing or cancelling your subscription

Subscriptions are billed by Apple, so they are cancelled in your Apple account rather than in Recovo: Settings → [your name] → Subscriptions → Recovo. Cancelling keeps your access until the end of the period you already paid for.

For a refund, Apple handles the request directly at reportaproblem.apple.com.

I paid but Pro features are locked

Open the Recovo Pro upgrade screen and tap Restore Purchase at the bottom. Make sure you are signed in with the same Apple Account that made the purchase, because restores are tied to the Apple Account, not your Recovo login. You can check what Apple thinks you own under Settings → Manage Subscription. If it still won't unlock, email us with the address on your Recovo account and we will sort it out.

Deleting your account and your data

Settings → Delete Account removes your account and everything stored with it, including the journal entries, relapse history and resisted urges that sync to your account for backup. Your accountability partner's name and number reach our server only to send their texts, and are deleted automatically within 7 days. Deletion is permanent and cannot be reversed.

My streak is wrong

You can set the date your recovery actually started, so installing the app doesn't reset you to day one. Your best streak is kept even after a relapse, because a setback doesn't erase the time you put in.

Requirements

• iPhone running iOS 16 or later, which Apple requires for Screen Time blocking
• Screen Time enabled, for site and app blocking
• Recovo Pro, for blocking, the accountability partner, and the full journal