I paid, but Recovo still shows the paywall

Your subscription belongs to the Apple ID that bought it. Recovo checks with Apple to see whether that Apple ID has an active subscription. If it can't find one, you see the paywall again. Here's how to fix it.

1. Tap Restore Purchase

On the paywall, tap Restore Purchase. Recovo asks Apple for your subscription again.

• "Restored" means you're done.
• "Nothing to Restore" means Apple found no active subscription on the Apple ID this iPhone is signed in to. Go to step 2.
• "Restore Failed" is usually a connection problem. Check you're online and try again.

2. Check the Apple ID and the subscription

Open Settings, tap your name, then tap Subscriptions.

• If Recovo is listed as active, the iPhone is on the right Apple ID. Go back and tap Restore Purchase again.
• If Recovo isn't listed, the purchase was probably made on a different Apple ID. Sign in with that one, or restore from the device that bought it.

3. Still locked out?

Email support@recovoapp.com with the email address on your Recovo account and the date you subscribed. Never send your password. We fix these by hand.

Refunds are handled by Apple, not by us. You can request one at reportaproblem.apple.com.